By Brian Mitchell, Managing Partner & CEO.
If the saying that “our greatest asset is our people” is true, then the role of CHRO is at the apex of critical importance. Yet it is not always perceived with that critical value. Why? Some perceive it as a cost center vs. an investment, a tactical necessity vs. a strategic cog of the wheel. The attitude of the CEO and the culture s/he wants within the company often dictate the degree of impact and assumed credibility of the HR leader for the entire company. The reality is that an exceptional CHRO, when enabled, can serve as the right hand to the CEO, carrying out the entire corporate strategy and vision. A great CHRO possesses a unique set of traits that enable them to navigate complex people-related challenges while driving a positive and inclusive work culture. Here are a few key attributes of an enabled and highly competent People Officer.
- Strategic Vision: A great CHRO demonstrates strategic thinking and aligns HR initiatives with the CEO and the organization’s overall goals. They understand the business landscape and use their insight to anticipate and drive future workforce requirements.
- Ethical Compass: An exceptional CHRO upholds the highest ethical standards, fostering trust and integrity throughout the organization. They champion diversity, inclusion, and equal opportunity, ensuring fairness in all HR practices. They are the steadfast rock that all others count on to be true.
- Exceptional Communication Skills: Effective communication is paramount for a CHRO. They possess excellent verbal, written, and interpersonal skills, enabling them to articulate HR strategies, engage with employees at all levels, and foster a culture of open dialogue. Perhaps their most important skill is their ability to listen, consider, and communicate consistently about sensitive policy or business issues, as well as personnel concerns.
- Change Leadership: A remarkable CHRO embraces change as an opportunity and drives transformation within the organization. They facilitate a smooth transition during organizational restructuring, technological advancements, or cultural shifts.
- Emotional Intelligence: A great CHRO possesses a high level of emotional intelligence, enabling them to understand and empathize with employees’ needs and concerns. They create a supportive environment that nurtures individual growth and well-being.
- Eye on the Business: Smart CHROs understand they must invest in headcount, systems, and benefits for the organization. However, imprudent investments outside the lines of business objectives are a waste of funds and focus. The best HR leaders are business leaders in an HR capacity.
- Well Organized: An exceptional CHRO leverages systems, technology, data analytics, qualitative reporting, and metrics to make informed decisions about workforce planning, performance management, and employee engagement. They identify trends, anticipate challenges, and implement evidence-based strategies into measurable processes.
- Recruiting Recruiting Recruiting: A prudent CHRO invests in talent development initiatives and establishes robust succession planning processes. They identify high-potential individuals, provide opportunities for growth, and build a strong leadership pipeline. Bringing in new blood at all levels while retaining high-impact performers is at the top of the CHRO priority list.
- Continuous Learning and Adaptability: A strong CHRO embraces a growth mindset and encourages continuous learning and development for themselves and their teams. They stay updated on industry trends, emerging technologies, and best practices. Seeing around corners is an intangible skill the best People Leads possess.
- Resilience and Grit: A lasting CHRO demonstrates resilience in the face of challenges and remains steadfast in their commitment to organizational success. They lead by example, inspiring their team to overcome obstacles and persevere.
What are some of the other essential qualities all impactful CHROs need to bring to the table?